Face Coverings Mandatory In Pulman Showrooms From 24th July 2020

Face covering mandatory in Pulman showrooms

Following the Government guidance, face coverings will be mandatory across all Pulman showrooms from Friday 24th July 2020…

On 10th July 2020 the Government announced it would be mandatory to wear face coverings while visiting shops and supermarkets in the UK from 24th July 2020. A further update on 17th July 2020 confirmed the same rules would apply in car showrooms as dealerships fell under the ‘shops and branches’ category.

We ask all of our sales, service and parts customers to ensure they wear a face covering when visiting any of our showrooms in Durham, Sunderland and Cramlington.

Face covering mandatory in Pulman showrooms

 

The Government website lists that you do not need to wear a face covering if you have a legitimate reason not to. This includes:

  • young children under the age of 11
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
  • if putting on, wearing or removing a face covering will cause you severe distress
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
  • to eat or drink, but only if you need to
  • to take medication
  • if a police officer or other official requests you remove your face covering

 

There are also scenarios when you are permitted to remove a face covering when asked:

  • If asked to do so by shop staff for the purpose of age identification
  • If speaking with people who rely on lip reading, facial expressions and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication

 

Please remember that wearing a face mask whilst car shopping, does not mean we should forget about all of the safety measures which have been put in place to reduce the spread of the virus.

At Pulman there are hand sanitisers at the entrance of all showrooms; please use these as you enter and leave. The 2 metre social distancing rule still applies at our dealerships; please follow the arrows marked throughout the showrooms.

Please be aware that our staff will not be required to wear a mask.

Read more about the safety measures in place at Pulman Volkswagen, SKODA, SEAT & CUPRA

We would like to thank all of our customers for your continued support to keep everyone safe.

To be kept up-to-date with the latest Pulman News and COVID-19 updates, follow our social channels:
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Pulman showrooms have re-opened for sales, service and parts. Find out which showrooms and what to expect when visiting.

Having provided service appointments from 18th May Pulman Volkswagen Durham and Pulman SEAT Sunderland showrooms are now also open for new, used and fleet sales! Due to the success of our social distancing measures we have also opened the doors at our Pulman SKODA showrooms in Durham and Cramlington where sales, service and parts are now open too. They are all social distance ready. All safe and secure for both customers and the Pulman team.

Our phone lines have reopened alongside our contact centre however we are experiencing extremely high call volumes, please bear with us we will get back to everyone.

We thank everyone who has supported us during this time and hope to see you all in our showrooms soon where we’ll deliver a fantastic and contactless experience.

All Pulman car showrooms are open with the exception of Pulman Volkswagen Sunderland, we’re working hard to get it ready so please keep a look out on our Volkswagen website and social media channels for when this changes.

The Pulman showrooms are open for:
– Sales enquiries
– Service appointments
– Part enquiries
– Fleet enquiries

The Motability scheme remains closed to new applications, existing orders are being reviewed and prioritised for handovers if your waiting for a new vehicle a member of our team will contact you. As soon as the scheme re-opens we will update our websites and social media channels.

Pulman Volkswagen Durham

Service opening hours:
Monday to Friday – 7.30am – 6.00pm*
Saturday: 8.00am – 4.00pm*
Sunday – Closed

*By appointment only
To book a service appointment click here

Sales opening hours:
Monday to Friday – 8.30am – 7.00pm
Saturday: 8.30am – 5.00pm
Sunday: 10.30am – 4.30pm

Pulman Volkswagen Sunderland

Service opening hours:
Monday to Friday – 8.00am – 6.00pm*
Saturday: Closed
Sunday: Closed

*By appointment only
To book a service appointment click here

Sales opening hours:
Monday to Friday – 7.30am – 6.00pm
Saturday: 8.30am – 5.00pm
Sunday: 10.30am – 4.30pm

Pulman SEAT

Service opening hours:
Monday to Friday – 8.15am – 5.30pm*
Saturday: 8.30am – 12.30pm*
Sunday: Closed

*By appointment only
To book a service appointment click here

Sales opening hours:
Monday to Friday – 8.30am – 7.00pm
Saturday: 8.30am – 5.00pm
Sunday: 10.30am – 4.30pm

Pulman SKODA Durham

Service opening hours:
Monday to Friday – 8.00am – 5.30pm*
Saturday: Closed
Sunday: Closed

*By appointment only
To book a service appointment click here

Sales opening hours:
Monday to Friday – 8.30am – 7.00pm
Saturday: 8.30am – 5.00pm
Sunday: 10.30am – 4.30pm

Pulman SKODA Cramlington

Service opening hours:
Monday to Friday – 8.00am – 6.00pm*
Saturday: 8.30am – 12.30pm
Sunday: Closed

*By appointment only
To book a service appointment click here

Sales opening hours:
Monday to Friday – 8.30am – 7.00pm
Saturday: 8.30am – 5.00pm
Sunday: 10.30am – 4.30pm

All Pulman showrooms are social distance ready, safe and secure. Take a look at some of the signage inside each showroom: Durham Volkswagen, SEAT, SKODA Durham, SKODA Cramlington.

Customers will find hand sanitiser on arrival and floor stickers to help guide you through the showrooms. We will also ask everyone to stay 2 metres apart as per the Government advice.

It may feel a little different to the normal handshake welcome you are used to from Pulman, but be rest assured you will still get a warm and friendly welcome, delivering a fantastic customer experience throughout.

Unfortunately, for the moment both the Pulman Café Dafte’s, which are based at the Volkswagen and SKODA Durham showrooms remain closed for food and refreshments.

For those customers who are looking for a new car, our showrooms are open for browsing, appointments, unaccompanied test drives and car handovers.

However, we also understand that some customers may feel more comfortable with searching and communicating remotely.

At Pulman we have many digital channels available to help you.

Pulman Websites

If you are looking for a new car, all the new car offers are available on the Pulman brand websites.

Pulman VolkswagenPulman SEATPulman SKODAPulman CUPRA

We have some fantastic new car offers supported by the brand, including ‘three months on us’ for a new Volkswagen and SKODA and a three months payment holiday for a new SEAT. Pulman have also enhanced new car offers with fantastic savings across the available stock cars. Visit the websites for more information.

If you are looking for a used car, you can view all of the Pulman Group Approved used cars in one place:

Pulman Used Cars

From the 1st of June we are pleased to offer live video appointments.

Benefits of live video appointments:

  • A salesperson will showcase the car live over video
  • All you need is a smartphone or a device that connects to the internet
  • Ask and have your questions answered live
  • You choose whether you want to be on the video or for just audio
  • Come and see the car without stepping foot into the showroom

 

If you would like a chance to view the car in real-time without visiting the showroom this is the perfect solution. You don’t have to be on the video, it can be two way or just audio for you to ask questions.

To book a live video appointment make a normal enquiry on a car and request this with the salesperson.

The Pulman showrooms are open and available for unaccompanied test drive appointments. To ensure social distance and safety measures are met, all cars are fully prepared for test drives beforehand.

Cars are fully sanitised:
– Dashboard surface
– Touchscreen / Infotainment interface
– Seats including headrests
– Steering wheel
– Gear lever
– All driver controls: lights, wipers and handbrakes
– Roof mounted grab handles
– Exterior door handles
– Tailgate grab handles
– Keys

Test Drives:
Pulman are offering unaccompanied test drives. With a choice of pre-defined routes to choose from and time limit between 10 and 15 minutes.

We do ask that test drives to be booked in advance to ensure we can prepare the cars fully prior to the appointment.

Customers must bring ID in order to test drive. We require a Passport and a Driving Licence photo ID.

Whilst you are on your test drive, we can also value your current car for a part exchange, just leave us the keys and of course we will follow the safety standards.

 

You have chosen your perfect car and are looking to buy. Fantastic. Customers are welcome to visit the showroom to finalise the sale. Pulman have followed the 2-metre rule between salespeople and customers. You can also bring your own pen to sign those documents.

If you feel more comfortable to complete the sale remotely, we also have a few digital options to help you do this:

Remote buying a car

Customers who visit pulmanusedcars.co.uk can:

– Reserve a car online: £250 deposit will reserve a car online straightaway.

– Build a deal: select ‘build a deal’ on a used car to personalise your finance quote. Customers can then apply for Volkswagen Group PCP finance.

– Remote car valuations: through ‘build a deal’ customers can also enter their current car details and request a car valuation before committing to the purchase of a car.

Want to learn more about ‘Build a deal’ click here.

If you would like to complete the purchase of the car and prefer not to come into the showroom to sign the documents, Pulman also have a digital process and can accept e-signatures, allowing you to only visit the Pulman showroom once to pick up your new car.

 Car handover

There is a new car handover process to ensure social distancing is adhered to. We ask that no more than two people from the same household collects the car and only one salesperson will hand over the car.

The car will be in a quarantined handover bay, these are in operation inside and outside (weather permitting). Once again, the car will be fully sanitised for you to drive away.

Live video appointments are available before and after car handover to go through the controls and any questions customers may have.

Not the usual handover experience but a fantastic and contactless experience once again from Pulman.

Contact Us:

Click on the links below:
Volkswagen 
SEAT & CUPRA
SKODA