Pulman Volkswagen in Durham: van service that goes the extra mile

Courtesy bicycles and frothy coffees may not always be associated with getting your van serviced. But at Volkswagen Van Service Durham, customers are provided with exactly this, so they can relax, catch up with some work or even get out and about on two wheels while their van service is taking place.

Volkswagen Van Service is a part of the Pulman Group and an Authorised Repairer for Volkswagen Commercial Vehicles in Durham. Its ultra-modern, purpose built showroom is equipped with an onsite café offering free Wi-Fi and complimentary refreshments including hot drinks and free breakfast or lunch.

Pulman Celebrate

Designed with the environment in mind, the building uses solar panels to create clean electricity to power the showroom and its facilities. And customers are given the opportunity to swap four wheels for two with courtesy bicycles made available while their van is being looked at.

This new approach to customer service has led the site to rank number one for customer satisfaction in 2017.

Head of business, Michael Lines, says: “With these new facilities we now have longer to get to know our clients and develop relationships. They come in, work in the café, have some breakfast or a spot of lunch and wait for their service to be completed. The courtesy bikes have also proved to be a real success with customers taking the opportunity to get some fresh air and exercise while their van is being serviced. Having the additional facilities has really helped to make our customers feel looked after.”

Cafe Dafte

The Volkswagen Van Service in Durham can be contacted on 0191 383 7529

Brilliantly Bold, Bam the Ram measures up to the new Volkswagen T-Roc

Bam the Ram


Name: Bam the Ram

Birthday: 26th December 2017

Interests:  strutting, eating grass, showing sheepdogs who is boss and rock music.

Favorite Quotation: I am #BornConfident


Meet Bam the Ram, the toughest baby ram in all the land! Born the leader of his heard, Bam struts through life with a handsome pair of horns and the confidence to match! He faces off with a farmer, a sheepdog and even a bull; but even Bam gives way to the T-Roc when he comes accords the new SUV on the road. While this woolly winner was #BornConfident, there is only one equal to Bam, the new Volkswagen T-Roc which was also born to take the lead in its class.



The T-Roc drives into the SUV segment confidently, just like our fuzzy hero it“stands out from the crowd and leaves a lasting impression” (says Jurgen Stackmann, member of the Volkswagen Management Board). While the T-Roc is VolkswaVgen’s smallest SU to date, it boasts the same practicality of an SUV with the agility of a sporty compact. Bam and the T-Roc might be small, but they definitely pack a punch!


Are you #BornConfident? Stand out from the crowd with the new Volkswagen T-Roc, available to test drive in Sunderland and Durham now. Click here for more information.